About Us

About us: History

Since 1994, I Wood Care has been providing quality log home preservation products to manufacturers, dealers, contractors and log home owners alike...

History : Our Foundation

I Wood Care was founded in 1994. The purpose was to supply manufacturers and their dealers and contractors along with log home owners with products to maintain and preserve their log homes. I Wood Care has become a distributor for several log home product supply and specialty tool manufacturers. Our products are unique to the log home industry.

I Wood Care is a recognized distributor for Sashco, Continental Weatherseal, Perma Chink, ABR Products,CTA and Sikkens.

I Wood Care is also an information resource for answers to questions pertaining to log homes. Our number one concern is the satisfaction of you the customer.

Call us today for all of your log home products. 

Contact and Shipping:

The I-Wood-Care staff can help with questions on all aspects of log home maintenance. We are open Monday through Friday 8:00 a.m. to 5:00 p.m. and Saturday 9:00 a.m. to 5:00 p.m. (EST).   Give us a call on any business day to discuss your project. We can also be reached by email at info@iwoodc.com and will respond to your question on the next business day.  We welcome you to come visit us!

Contact information:
I- Wood-Care
P.O. Box 613
7898 State Hwy 12
Sherburne, NY 13460

Phone: 1-800-721-7715
E-mail: info@iwoodc.com

Information, Shipping Rates, Orders and Policy
Customers:
We ship daily by UPS (Monday through Friday)

Accepted Payment:
Visa, Discover, Mastercard, Check, and COD.
Phone: 1-800-721-7715
Prices subject to change without prior notice.

Office Hours (Eastern Time): Monday thru Friday - 8:00 a.m to 5:00 p.m. and Saturday 9:00 a.m. to 5:00 p.m. (Winter Hours Monday thru Friday 8:oo a.m. to 4:30 p.m. and Saturday 9:00 a.m. to 5:00 p.m.

If we are on the phone, the answering machine will come on. Please leave us your name, address and telephone number (including area code) and we will get back to you as soon as possible.

We are always willing to meet with you by appointment.
 Phone: 1-800-721-7715

E-mail: info@iwoodc.com

Prices:

Although we make every effort to insure that our prices are current, our prices are subject to change without prior notice.

Shipping:

  • All orders are shipped same day as received, whenever possible.
  • COD charge is $12.00 per order.
  • Free shipping on Sashco drop ship orders of 1000 lbs. or more.
  • Shipping times in the United States.
  • Oil base stains cannot be shipped next day.

Policy:

Samples: We have samples of most finishes we carry. The first four samples are free, subsequent samples are $2.50 each. We strongly recommend that you try a sample before purchasing a finish. This way, you the customer are happy with the color of the stain you have purchased. We also have literature available on most of the products we carry.

Returns:

Return shipments will not be accepted unless authorized by I-Wood-Care

Accommodation returns are subject to a 15% restocking charge and must be returned freight unpaid. Credit will be issued at the customers invoice price.

Merchandise must be received within 30 days of authorization. Returns must be requested within 60 days after receipt of merchandise.

When products are returned, we need to know if you want credit on your account, or a check issued for the credit or credit on your credit card. Please note if the product was originally purchased on your credit card, the credit must be returned on the card.

For dated materials such as stain, caulk and chinking, returns are requested within 30 days of purchase date.

Lost or Short Shipment: If an incomplete shipment is received, please notify I-Wood-Care immediately. We will gladly do a tracer to locate the lost package.

Have a Question?  Call us at 1-800-721-7715

Email us at info@iwoodc.com and we would be happy to help you!

We welcome you to come visit us!